
In a world as diverse as ours, there is no single market where customers’ needs are homogeneous. Customers might differ in many ways, from their purchasing criteria to the way they interact with products. Each touchpoint tells a story—a tale of unique preferences, distinct needs, and varied behaviours. For businesses navigating this rich tapestry, it’s an exhilarating challenge: how do you develop an optimized offer to address all this diversity?